Job Description:
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests as needed, and minimize escalations.
Qualifications:
a) High School Diploma or equivalent,
Job Type: Full-time
Pay: Up to $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Little Rock, AR 72211: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
Work Location: In person
